Shipping & Returns
All the products in a confirmed order will be shipped within 24 hours. Expect the products to reach you within 4-7 days of despatch.
You can only cancel the order by writing to us on our email ID – [email protected] or calling us on +91 9398249040 (Monday to Friday, 10AM to 7PM & Saturday 10AM to 4PM) and we will help you in cancelling the order.
Please note: Orders can only be cancelled before they are not shipped. You will get an email as the order is shipped.
Returns & Refunds
Thank you for shopping at The Deconstruct. We have made all our products with utmost care and deep scientific knowledge with an understanding of most skin types. If you are still not completely satisfied with a purchase, please reach out to us and we will put all our efforts to help you.
We offer refunds / replacements only in following cases:
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging.
Under the above circumstances, please raise a return / refund request within 7 (seven) days from the date of delivery – drop us an email at [email protected]
Please allow us 48 hours to review your request. Once the request is approved, we will initiate a reverse pickup. Our courier partner will pick the order from your doorsteps.
Upon receiving the returned order, our service team will review the same. If the issues described by you are verified, our team will initiate a refund within 24 hours.
No return or any other claim will be acceptable or valid
- after the expiration of 7 days from the time of delivery of the product
- opened/ used/ altered products
- original packaging (mono cartons, labels, etc.) missing
- the damaged/ missing product is reported after 2 days from the date of delivery
- update received as product delivered but product not received if reported after 24 hrs from the time of delivery